Refunds and Returns

Problem With Your Order?

Rare, but such hiccups do happen. If you receive the wrong item or there is an issue with shipping we want to help. So we set up the policies and correction steps below:

Did you receive a wrong item?

• Send an email to store@inkedbread.com and the first time this happens, we'll refund the proportional amount of your order. 
• That means that if 1 of 2 loaves sent is wrong you'll get back 50% of your total order (including shipping). If 1 of 4, then 25%, and so on.
• Please send us a picture (or as many as necessary) of the box & breads that shows the LOT CODES of all the items. 
• The first time this happens we ask that you keep the errantly delivered bread, but there's a catch:
• You need to pinky-promise that you'll either enjoy it yourself and/or share it with a friend or family member who has yet to discover Inked.  
• If this happens a second time, then something's going on. Perhaps it's a technical issue, or perhaps our phraseology online or at checkout is confusing. Let us know in your email to store@inkedbread.com that this has happened more than once and we'll reach out to you to figure out what's happening.

Shipping or Packaging Issues:

• After ordering you'll receive a confirmation email. Then the following Tuesday or Friday a shipping email. That will have a tracking code you can put in the UPS, FedEx, or USPS website as relevant.
• Bread mauled in delivery or unwillingly doorstep-shared with local wildlife (like Keto Wolves, Lumberjack Bears, Great White Sharks, or .... actually, maybe squirrels are more realistic)? We really wish we could help, but while we are still small, we can't absorb the cost of our shippers' mistakes.  What we can do however -- for the first time this happens to you only -- is issue you a store credit equivalent to a future loaf.  Just email us at store@inkedbread.com.  
• If this repeats however, please send us an email and highlight the reoccurrence, as we've got a broader issue we need to discuss with the shipper.

Want to cancel or change an order?

• If it hasn't yet shipped, send an email immediately and we'll make it happen if at all possible. If we can catch it in time prior to shipping:
• Most of our bread is equally "line" priced, so swapping out items can be done fairly easily with no noticeable change on your side. 
• If you have already been charged:
• And want to add something we'll initiate an extra transaction internally. You'll see a separate charge come through, with its own item charge and its own shipping charge -- but those amounts will only reflect the incremental increases, and be much smaller than if they represented a separate order and shipment.  
• If you want to remove or downsize we'll send what you want and issue a partial refund.
• If you have not yet been charged, your order will be canceled and a new one will be initiated reflecting the new products
• If it has already shipped, I am afraid there is nothing we can do. 

Got a different issue or question?  Check out our full FAQs in the footer-menu, or contact store@inkedbread.com if that doesn't answer it.